Sunday, 12 February 2012
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IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.
A recent SAP study confirmed that those organisations which adopt best practices in the areas of scope and adoption, process standardisation, technology and customer governance, do perform better, and do so as their best practice maturity increases.
The advent of social media has seen governments hopping onto the bandwagon in a bid to further engage citizens.
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Wollongong City Council deploys enterprise asset management solution to manage the City’s A$2.5 billion worth of assets.
To better manage its assets and ensure delivery of sustainable services to the community, the Council adopted a Management of Assets Policy that set the framework for the effective management of current and future assets.
Located 50 miles (80km) south of Sydney, Wollongong has a population of 192,402, making it Australia’s ninth largest city.
Wesley Johnston, Asset Management Project Manager for the Council, noted that the City’s move towards best practice in asset management was driven by the Council’s corporate strategy and corporate plan.
“The City adopted a top-down approach to asset management which resulted in the development of policy and strategy prior to the selection of an information system,” said Johnston. “The ongoing challenge for Wollongong City Council is to facilitate the provision of sustainable assets used in the effective delivery of services to the community for current and future generations.”
“The resources required to deliver services to the community are finite. An asset management system needed to be put in place to facilitate the most effective use of these resources and to provide the necessary information to make informed decisions.”
Johnston continued by saying that this information system was necessary to support the directions identified in the City’s asset management policy and strategy which include: • Centralising asset data into one corporate system • Using a common work order system for task allocation and job costing for all staff • Work order delivery with full integration to OH&S and risk systems • Establishing service levels for all assets used in service delivery • Using full lifecycle costing for decision making
Wollongong has a timeline of February 2007 through June 2008 for the implementation of plant and equipment, transportation, work orders and OH&S, information technology assets, buildings, property, parks and sporting fields, storm water, artworks and monuments and other City assets.
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