Sunday, 12 February 2012
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IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.
A recent SAP study confirmed that those organisations which adopt best practices in the areas of scope and adoption, process standardisation, technology and customer governance, do perform better, and do so as their best practice maturity increases.
The advent of social media has seen governments hopping onto the bandwagon in a bid to further engage citizens.
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Malaysia’s government e-services portal is now working with the country’s post office to provide electronic payment of fuel rebates to citizens.
In June, the Malaysian government announced the payment of fuel cash rebates to reduce the impact of higher fuel prices. Vehicle owners can now claim these fuel cash rebates through Malaysia’s e-government services provider MY E.G. Services Bhd (MYEG).
MYEG is collaborating with Pos Malaysia (‘Malaysia Post’) to verify each claim prior to making payment to eligible vehicle owners. Rebates are then credited to bank accounts in three working days.
“Vehicle owners can check the status of their fuel cash rebates at any point of time through MYEG’s portal,” explained Datuk Dr Norraesah Mohamad, Chairman of MYEG.
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