Sunday, 12 February 2012
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IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.
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Citizen Engagement, Local Government
Seoul inks plan for telephone services
Mayor Oh Se-hoon of Seoul Metropolitan Government (SMG) has announced an ambitious vision to provide advanced telephone-based citizen services, modeled on popular government call centres in Europe.
According to the Mayor, telephone services are more suitable to reaching out to a broader base of metropolitan Seoul’s 20 million residents, including the poor, the young and the elderly. Telephone based services will also serve “to make dealings with public authorities simpler, more convenient and less complex”, he said.
South Korea’s National Information Agency is working closely in support of SMG, along with consultants from Germany to develop an “open communication system”.
A memorandum of understanding has been signed committing the various parties to developing a range of services for the new telephone service channel, following in the wake of similar plans being developed within the European Union. In future all citizens of EU countries will be able to obtain comprehensive information and assistance in their dealings with public authorities, including the end-to-end handling of application procedures, simply by calling a three digit number.
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