Sunday, 5 February 2012
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Tax and Revenue Management: A government’s lifeblood
IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.
Unlocking Public Value
A recent SAP study confirmed that those organisations which adopt best practices in the areas of scope and adoption, process standardisation, technology and customer governance, do perform better, and do so as their best practice maturity increases.
Governments and Socialising
The advent of social media has seen governments hopping onto the bandwagon in a bid to further engage citizens.
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Central Government, E-Government, Technology
Bahrain launches complaint service site
Bahrain’s Industry and Commerce Ministry has launched a web site for unsatisfied customers to lodge complaints against a product or service.
The consumer protection directorate has launched this online complaint registration service in co-operation with the country’s e-government. Previously, consumers only had the option of lodging complaints in person or through the phone—but e-government has brought about yet another convenience.
Any consumer dissatisfied with any product or service can go straight to the newly launched website. The Bahrain government has ensured that “inspectors will study the grievances regularly and follow-up”.
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