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E-Government, Policy

Bahrain hires e-government measurement firm

Bahrain’s eGovernment Authority has signed an agreement with Nielsen Company, a provider of market information and indices, to assess public satisfaction with electronic services in the kingdom.

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The company will conduct surveys and studies to create a Customer Satisfaction Index and Government Transformation Index designed to measure the effectiveness of e-government programmes.

The agreement was signed on behalf of the Government Authority by its Chief Executive Mohammed Al Qaed.

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