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Local Government

Chinese city launches citizen feedback portal

By Captain Wang | 4 August 2009

Chengdu, the capital of China’s Sichuan province, has launched an interactive forum on its government web site (chengdu.gov.cn/xinxiang) and a “Mayor-mail” hotline to give citizens the opportunity to give feedback and make suggestions regarding public services.

The City Information Office has integrated the telephone and internet platforms so that contacts made via the 12345 mayoral telephone number are inputted into the same information management system.

The portal will be open to all city, county and district departments to enter directly. Currently, the authorities receive on average 36 letters from the public every day.

Meanwhile, the municipal government of Chengdu is setting up an intranet that offers a consultation service that for local authorities on how to deal with public complaints and administrative matter, and what and how to publish online.

By the end of the year, most Chengdu authorities are expected to be posting web content for public consumption on the internet.

Zhang Wen, the Deputy Secretary for Urban Management in Chengdu, commented: “The idea is to make the government more transparent by opening it up to the citizen, to promote openness and justice, and effective governance.”

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