Thursday, 9 February 2012
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Tax and Revenue Management: A government’s lifeblood
IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.
Unlocking Public Value
A recent SAP study confirmed that those organisations which adopt best practices in the areas of scope and adoption, process standardisation, technology and customer governance, do perform better, and do so as their best practice maturity increases.
Governments and Socialising
The advent of social media has seen governments hopping onto the bandwagon in a bid to further engage citizens.
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Citizen Engagement, Local Government
Chinese city launches citizen feedback portal
Chengdu, the capital of China’s Sichuan province, has launched an interactive forum on its government web site (chengdu.gov.cn/xinxiang) and a “Mayor-mail” hotline to give citizens the opportunity to give feedback and make suggestions regarding public services.
The City Information Office has integrated the telephone and internet platforms so that contacts made via the 12345 mayoral telephone number are inputted into the same information management system.
The portal will be open to all city, county and district departments to enter directly. Currently, the authorities receive on average 36 letters from the public every day.
Meanwhile, the municipal government of Chengdu is setting up an intranet that offers a consultation service that for local authorities on how to deal with public complaints and administrative matter, and what and how to publish online.
By the end of the year, most Chengdu authorities are expected to be posting web content for public consumption on the internet.
Zhang Wen, the Deputy Secretary for Urban Management in Chengdu, commented: “The idea is to make the government more transparent by opening it up to the citizen, to promote openness and justice, and effective governance.”
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