Sunday, 12 February 2012
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IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.
A recent SAP study confirmed that those organisations which adopt best practices in the areas of scope and adoption, process standardisation, technology and customer governance, do perform better, and do so as their best practice maturity increases.
The advent of social media has seen governments hopping onto the bandwagon in a bid to further engage citizens.
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Thailand’s Intellectual Property Department is planning to develop an e-Patent system that will enable citizens and companies to apply for patent protection or access information on intellectual property rights via the web.
Seksant Boonsuwan, Director of the department’s Patent Office, said the e-Patent system would help the department keep documents on patents in document image processing and image data entry form, and on digital files, so that it could provide e-services to the public and speed up information access.
As a first step, the department will develop a prototype that will allow people to apply for patents and petty patents as an e-service from the Office of Commercial Affairs in each province.
The information will then be sent directly to the Intellectual Property Department over the internet. Individuals will not need to waste time travelling to the department in Bangkok to submit to applications and supporting documents.
“We want to adopt and use information technology to enhance our e-services to the public, to increase the productivity of e-government services and reduce human error. At the same time, the department will be able to keep all this information in a digital database,” he said.
Seksant said the new system would also help to reduce the time taken to process patent applications. The department currently has about 20,000 patent applications in the process of approval. Each application takes about three years from submission to final patent approval.
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