Sunday, 12 February 2012
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Tax and Revenue Management: A government’s lifeblood
IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.
Unlocking Public Value
A recent SAP study confirmed that those organisations which adopt best practices in the areas of scope and adoption, process standardisation, technology and customer governance, do perform better, and do so as their best practice maturity increases.
Governments and Socialising
The advent of social media has seen governments hopping onto the bandwagon in a bid to further engage citizens.
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Central Government, E-Government, Policy
How the world has changed
Lindsay Tanner, Australia’s Minister of Finance & Deregulation, talks about the role of government ICT in the face of the economic downturn.
The global financial crisis has drawn into sharp relief debates about the province of the state in an era of global and interconnected economic flows. Clearly the regulatory failures leading to the crisis need to be addressed by governments through better adapted regulation.
Citizens expect government to ensure the integrity and stability of the economy. They expect government to ensure the competitiveness and fairness of markets, and to intervene to avert market failure. Citizens also expect government to safeguard public goods. In the emerging response to the crisis, these expectations are likely to be strengthened.
While the global financial crisis will renew emphasis on the need to achieve efficiencies from public sector reform, a key objective of a range of reforms we have started is improving the effectiveness of service delivery.
This objective will stay front and centre for the Australian Government as we move into a second wave of public sector reform.
This means making various components of government work together better in order to deliver a superior service to citizens. It also means engaging better with citizens as to how the government’s policies and delivery mechanisms can be improved.
In November 2008, the Government commenced the ICT Reform Program after it endorsed the recommendations resulting from Sir Peter Gershon’s independent review of the use and management of ICT.
These reforms are a primary example of this process in action. Across the range of government activities ICT plays a pivotal role in delivering services to citizens and supporting public administration. We want to ensure the application of ICT to government services delivery is as effective and efficient as we can make it.
The reform program seeks to ensure that we are realising the greatest business value and achieving the greatest return from our ICT investment, not simply reducing the outlay.
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