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Central Government, Citizen Engagement, Connected Government, Technology

Singapore govt services on the go

By Alice Kok | 21 January 2009

Under the Mobile Government (m-government) project by the Ministry of Finance and the Infocomm Development Authority (IDA), the Singapore government currently has 200 of its services accessible though mobile devices.

These services include Central Provident Fund account enquiries, Certificate of Entitlement results and updates on traffic condition. Similar to the Indian state of Hyderabad, the Singapore Police Force (SPF) has set up an SMS hotline service. The service was introduced by SPF and National Council of Social Service to cater to the hearing and speech-impaired community—estimated to number about 10,000.

The government directory is also made available through SMS. Mobile phone users can conveniently obtain the contact information of government officers (currently available online at Singapore Government Directory Interactive)be sending a text message to 74688.

Singapore Land Authority has moved its maps onto an electronic street directory, StreetMap@Singapore. This utility can be downloaded for free and runs on mobile devices operating on the Windows Mobile system.

The m-government project involves 15 ministries, nine organs of state and more than 60 statutory boards, and is part of the Government IT Masterplan iGov2010.

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