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Tax and Revenue Management: A government’s lifeblood

IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.

Unlocking Public Value

A recent SAP study confirmed that those organisations which adopt best practices in the areas of scope and adoption, process standardisation, technology and customer governance, do perform better, and do so as their best practice maturity increases.

Governments and Socialising

The advent of social media has seen governments hopping onto the bandwagon in a bid to further engage citizens.

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E-Government, Local Government

Indian state hatches e-goverance plans

The Indian state government of Himachal Pradesh has announced that it will set up 3366 Lok Mitra Kendras (internet kiosks) as part of a plan to better manage service delivery and distribution to ordinary citizens.

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Professor Prem Kumar Dhumal, the state’s Chief Minister, said that the state’s first kiosks, set up in Hamirpur in 2001, had proved beneficial in providing IT related services to the people, hence the roll-out.

He added that State Wide Area Network (HIMSWAN) was another scheme which connects grass-root level revenue units with district and state headquarters through IT, and was part of the national e-Governance project.

Also, Professor Dhumal said that the mobile users would soon be benefitted with SMS Gateway services which would help them in getting information from different departments.

Himachal being “an environment-friendly State” would soon be introducing a Geographical Information System (GIS) to monitor the illicit felling and soil erosion that has hampered the state.

In addition, a Hospital Management System had been introduced at the Indira Gandhi Medical College, and this facility would also be extended to the other major hospitals in the State.

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January 2012

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