Thursday, 9 February 2012
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Tax and Revenue Management: A government’s lifeblood
IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.
Unlocking Public Value
A recent SAP study confirmed that those organisations which adopt best practices in the areas of scope and adoption, process standardisation, technology and customer governance, do perform better, and do so as their best practice maturity increases.
Governments and Socialising
The advent of social media has seen governments hopping onto the bandwagon in a bid to further engage citizens.
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E-Government, Local Government
Long road ahead for India's e-services
The Indian government’s rollout of web-connected Common Service Centers (CSC) has been completed in the states of Jharkhand, Haryana and Sikkim, with more than 40,000 kiosks operational.
However the e-governance programme is not yet underway in the states of Punjab, Karnataka, Arunachal Pradesh and Kerala, and the union territory of Pondicherry, while a tender has yet to be issued for Punjab.
The CSC rollout is a part of the National E-Governance Plan (NeGP), which is being funded by a US$16 million budget. Broadband connectivity for CSCs was to be provided by the state-owned internet service provider BSNL Broadband and the rollout is being funded by a public private partnership.
The scheme is not without its critics. Nikhil Pahwa of the Pottsdam e-Government Competence Centre noted: “In our opinion, this [scheme] won’t really help broadband coverage since villages won’t get direct access to the internet. Instead, the CSCs appear to be more on the lines of a post office, where villagers can go to get printouts of information. Access to information will still be controlled by the VLE running the CSC.
A CSC is a kiosk that allows online bill payments, booking tickets, job applications, market information searches and produce sales in remote rural locations. They are managed by a Village Level Entrepreneur (VLE), which serves as the nodal point for services and government schemes.
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