Sunday, 12 February 2012
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IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.
A recent SAP study confirmed that those organisations which adopt best practices in the areas of scope and adoption, process standardisation, technology and customer governance, do perform better, and do so as their best practice maturity increases.
The advent of social media has seen governments hopping onto the bandwagon in a bid to further engage citizens.
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The Indian state government of Gujarat has set up mini data centres (MDCs) in three cities in a bid to reduce costs for e-governance initiatives, increase data security and streamline operational maintenance.
MCDs are connected to a main Service Data Centre (SDC) located in Gandhinagar to provide a single-window approach to the states’ e-governance initiatives.
The main server will provide services for a central data repository, secure data storage, provide online delivery of services, a citizen information portal, a state intranet portal, disaster recovery, remote management and service integration.
The central government will give Rs 55 crore (USD $1.2 million) for the project. Local government will bear the rest.
MDCs at Mehsana, Rajkot and Vadodara have already been set up, while one at Surat is expected to be operational later this year.
The centres will also help in running applications such as Value Added Tax (VAT) for the Commercial Tax Department, Land Record Information Systems, and Integrated Workflow and Document Management System.
“The proposed MDCs will provide the infrastructure required for running localised applications and will provide online services to urban and rural citizens,” said a source in the Department of Science and Technology, Gandhiangar, the agency implementing the project.
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