Thursday, 9 February 2012
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Tax and Revenue Management: A government’s lifeblood
IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.
Unlocking Public Value
A recent SAP study confirmed that those organisations which adopt best practices in the areas of scope and adoption, process standardisation, technology and customer governance, do perform better, and do so as their best practice maturity increases.
Governments and Socialising
The advent of social media has seen governments hopping onto the bandwagon in a bid to further engage citizens.
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Education IT
Singapore college claims zero IT project failures
Singapore’s Republic Polytechnic (RP) estimates to have saved S$7 million (US$4.8 million) a year from productivity gains due to the smart use of technology. The polytechnic also claims to have a record of zero IT (information technology) project failures in the seven years the institute has been running.
RP’s Learning Management System speeds up teachers’ work by at least an hour per day, which has delivered annual savings of S$3.9 million (US$2.7 million), according to Samuel Liu, RP’s Director, Office of Information Services.
Other IT systems, such as a shared calendar and resource booking, and an e-filing system, have eliminated the need for administrative staff and save the school S$3.2 million (US$2.1 million) every a year, Liu told FutureGov.
Other savings have come from reducing paper use, deploying smaller and more efficient servers, and using cheaper and energy-saving internet protocol (IP) phones.
Since RP opened in 2003, the institute has spent S$30-40 million (US$20-27 million) on IT. So far every project has been successful, says Liu.
“If the project is too big to visualise and manage, we will not execute it,” said Liu. Risk is mitigated by breaking up IT projects into smaller bits, each with a maximum cost of S$100,000 (US$68,700).
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