Thursday, 9 February 2012
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IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.
A recent SAP study confirmed that those organisations which adopt best practices in the areas of scope and adoption, process standardisation, technology and customer governance, do perform better, and do so as their best practice maturity increases.
The advent of social media has seen governments hopping onto the bandwagon in a bid to further engage citizens.
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Thousands of police stations in India are to be linked through a tracking network in a bid to boost connectivity between stations and enhance crime-fighting capabilities.
According to Union Home Minister P Chidambaram, the Crime and Criminal Tracking Network and Systems (CCTNS) project aims to create a comprehensive and integrated system for enhancing the efficiency and effectiveness of policing at the police station level by adopting the principles of e-governance.
The objectives of the project are to streamline the investigation and prosecution processes, strengthen intelligence gathering, improve the public delivery system, create a citizen-friendly interface and enable nationwide sharing of information on crime and criminals.
The CCTNS will facilitate collection, storage, retrieval, analysis, transfer and sharing of information among police stations, district, state headquarters and other organisation or agencies, including those at Government of India level, the Union Home Minister said.
Citizens may also expect e-services from CCTNS such as the filing of complaints, obtaining the status of complaints or cases registered at police stations, obtaining copies of first information reports (FIR), autopsy reports and other permissible documents, Chidambaram said.
The CCTNS project, to be completed in three years, is expected to cost Rs.2,000 crore (US$413 million) to implement.
So far, 2,760 police stations out of a total of around 14,000 police stations across the country have been covered under the scheme.
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