Thursday, 9 February 2012
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IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.
A recent SAP study confirmed that those organisations which adopt best practices in the areas of scope and adoption, process standardisation, technology and customer governance, do perform better, and do so as their best practice maturity increases.
The advent of social media has seen governments hopping onto the bandwagon in a bid to further engage citizens.
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Many countries in Asia resist adopting better governance measures because it is the inefficiency and lack of transparency when issuing government licenses and permits that enable them to reap personal gains, a top Singaporean Minister has declared.
The citystate’s Senior Minister Goh Chok Tong said that good governance is the foundation for successful e-government, which in turns makes government more effective. However in order for a government to make the transformation to an e-government model, it needs to embrace “a culture of transparency, accountability and incorruptibility.”
“By keeping government clean, we remove a major impediment to the successful implementation of e-government,” said Goh.
Governments need to review their regulations continually when introducing electronic systems, he added. For example, Singapore waived a registration requirement for some 14,000 lower risk factories and only required an online declaration on risk controls. Here, policy changes are required to simplify administration so that inefficiencies will not be imported into an electronic system.
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