Thursday, 9 February 2012
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IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.
A recent SAP study confirmed that those organisations which adopt best practices in the areas of scope and adoption, process standardisation, technology and customer governance, do perform better, and do so as their best practice maturity increases.
The advent of social media has seen governments hopping onto the bandwagon in a bid to further engage citizens.
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The Indian government has launched a tele-medicine tool it hopes will enhance healthcare outreach to rural parts of India.
The tool, called the ‘e-Sanjeevani,’ is a piece of web-based tele-medicine software that enables remote diagnostics and tele-counselling.
The software is to be deployed as a cost effective tele-medicine tool in 100,000 Common Service Centres (CSC) that are being set up as part of the country’s National e-Governance Plan.
Through this initiative a large number of villagers will be able to have their health records available in electronic form, accessible anytime, anywhere. Village Level Entrepreneurs (VLEs) with minimum training in handling ECG machines and other devices will be able to handle medical equipment co-located at the CSCs.
The e-Sanjeevani facilitates the creation of Electronic Medical Records (EMR) for a variety of diagnostic reports, for example ECG, pathological reports, and radiological examinations (X-ray, CT Scan, MRI). Patient records are secured through encryption.
A highlight of the tool is that it enables multipoint, multi referral consultation, as well as one-to-one consultation between patient to doctor and doctor to doctor. The programme also enables anywhere, anytime access with no installation cost to the user.
CSCs are front-end delivery platforms that enable government, private and social sector organisations to align their social and commercial goals for the benefit of the rural population through a combination of IT-based as well as non-IT-based services.
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