Sunday, 12 February 2012
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RESOURCE CENTRE
Tax and Revenue Management: A government’s lifeblood
IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.
Unlocking Public Value
A recent SAP study confirmed that those organisations which adopt best practices in the areas of scope and adoption, process standardisation, technology and customer governance, do perform better, and do so as their best practice maturity increases.
Governments and Socialising
The advent of social media has seen governments hopping onto the bandwagon in a bid to further engage citizens.
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Healthcare IT
Hong Kong: how to make clinical computing a reality
Asia’s hospitals still have a long way to go before clinical computing is a reality, Dr N. T. Cheung, Chief Medical Officer at the Hong Kong Hospital Authority told delegates at the Government Information Forum last week (Wednesday 4 March).
By way of warning, Dr Cheung pointed at alarming statistics in the US where 98,000 people die each year due to medical errors caused by inaccurate data.
“Hong Kong has been computerising records for 15 years, and is home to the world’s most computerised medical system. But we still have problems caused by paper records. Poor handwriting can be very dangerous,” he said.
The Hong Kong Hospital Authority implemented a system of information-sharing with patients in 2006, but Dr Cheung insisted that an “incremental, step-by-step approach” is important to build a sustainable clinical computing culture.
Dr Cheung conceded that the “politics of clinical IT” make for numerous challenges. “Doctors don’t like to be told what to do. Some doctors have been known to deliberately sabotage the system, to enter rubbish if they don’t think that the system is helping them.”
Rising data storage demands – up 58 per cent since 2003 – have to be properly managed, standardised and structure to ensure that the system is future-proofed, he said.
To ensure that “documentation becomes knowledge”, service oriented architecture has been implemented to support business processes that made quicker and cheaper. But he warned that the architectural style is not a magic bullet. “Governance is critical,” he said.
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