Sunday, 12 February 2012
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IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.
A recent SAP study confirmed that those organisations which adopt best practices in the areas of scope and adoption, process standardisation, technology and customer governance, do perform better, and do so as their best practice maturity increases.
The advent of social media has seen governments hopping onto the bandwagon in a bid to further engage citizens.
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All ongoing programmes on closing the digital divide in Malaysia need to be completed by 2010, according to Datuk Joseph Salang Gandum, Deputy Minister of Malaysia’s Energy, Water and Communications Ministry.
One of the initiatives that Salang was referred to was the Universal Service Programme (USP) – a RM600 million undertaking that focused on increasing communications infrastructure in rural areas nationwide.
Salang made his comments at the launch ceremony of USP for Lubok Antu district, in the eastern state of Sarawak.
Currently 18 centres in Sarawak”s rural areas were under the USP programme and the target was to have 46 centres by 2010. Salang assured that the programme aimed at continuous benefiting the public in rural areas through the usage of ICT.
He also promised that before 2016 all rural areas within a 15km radius of a small town would have better infrastructure, including roads, electricity and water supply.
Salang also urged the people to be patient for development in the area as what was planned by the government could not be done simultaneously.
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