Business Process Management and Enterprise Architecture will be crucial enablers for public sector managers to align IT with their agency needs in 2009, according to CrimsonLogic. “Demonstrating proven effectiveness” and “Providing measurable customer satisfaction” were the two biggest challenges from feedback at this year’s Government Information Forum.
Senior executives from Singapore’s public sector institutes also noted that “keeping up to date with new technologies” and “getting case studies of best practices” were what they were keen to see more of at the annual FutureGov event held at Raffles Hotel in March 4-5.
Commenting on this, David Siah, Director of Strategic and Global Channel Accounts Management at CrimsonLogic said: “There are extreme demands on the public sector that are new this year. As well as having to demonstrate effectiveness and customer satisfaction, our civil service clients are also undergoing an extreme demand on their services caused by the challenges of the global economy”.
“We had a number of conversations with the public sector after our presentation asking for details of how Enterprise Architecture (EA) solutions can help specifically with IT expenditure. In our experience EA solutions can cut costs by an average of 30%.
“By providing an IT blueprint of the organisation, EA can provide insights into an organisation’s structure and operations. It provides a top-down approach to continuously drive alignment between business strategy and IT requirements. EA helps to document corporate strategies, assess an organisation’s effectiveness in achieving its current and future business objectives, and links processes with performance measures.”
The CrimsonLogic presentation outlines the four common practice areas of Enterprise Architecture as follows:
He further commented: “Security features are incorporated into each of these domains to prevent leakage of business processes and information resources.
“Related to EA, Business Process Management (BPM) and Service-Oriented Architecture (SOA) are conceptual tools that complement EA to close the gap between business and IT.
“BPM improves an organisation’s business processes, to provide practical and tactical solutions to meet customer needs. SOA helps to support business agility, enabling organizations to make quick changes in the competitive business environment by offering a robust platform, upon which the business can apply their transactions. It offers customer-responsive IT solutions and inter-functional coordination of information flow as part of the implementation process.
The three disciplines, when aligned, work to achieve business goals and improve the productivity, efficiency and effectiveness of any organisation.”
CrimsonLogic, a leader in the electronic solutions and service domain, offers consultation services on Enterprise Architecture to both public and private sector agencies.
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