Modernising case management in the public sector

Sunday, 5 February 2012

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Today, many federal, state, and local agencies throughout the United States have installed some type of case management system. Their attempt to coordinate with other systems or centralise the information to provide a standard approach throughout a jurisdiction has not been successful due to the complexities of their existing legacy environment.

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SPOTLIGHT

TIBCO has been modernising legacy IT infrastructures for more than 20 years. TIBCOs ‘Information Bus’ software, helped make real-time business a strategic differentiator in the 1990s. Today, organisations use TIBCO’s infrastructure software to constantly innovate, while giving people the information and intelligence tools they need to make faster and smarter decisions.

Within the government sector TIBCO has implemented enterprise-wide case management solutions for a diverse set of government agencies, spanning judicial courts, immigration, health care, and law enforcement.

Government agencies in the US and elsewhere, such as the US department of Homeland Security, driver and vehicle Licensing Agency in the UK have leveraged TIBCO’s integration and case management capabilities. TIBCO’s case management framework can be used as a platform to facilitate communication and access to information. TIBCO technology enables our customers to bridge systems and share useful case management information across boundaries.

The benefits of TIBCO’s Case Management Framework include:

• Consistent, timely, and uniform data integration across a broad set of systems and partners interacting with each other on a daily basis.

• A standardised advanced case management platform that can improve public access to appropriate court and case information.

• Service reuse that can reduce future development time and costs by as much as 50 percent.

Beyond case management government agencies can also modernise IT infrastructures by leveraging TIBCO’s robust SoA environment, BPM, business optimisation and CEP as part of a complete solution that enables information sharing in an accurate and timely fashion across their entire organisation. A significant number of opportunities for improved case management emerge at multiple federal law enforcement levels as well.

Just a few examples drawn from the US include:

• Department of Homeland Security - management of cases to process immigration and naturalisation applications, tracking of fraud of duplicative cases with immigration, and automatic status updates for the applicant and citizens involved

• Department of Justice - sharing case-related information within and between the seven doJ litigating entities as well as other partner organisations at the federal, state and local government levels

• Department of Health and Human Services - tracking and processing of cases for welfare and workers compensation to ensure citizen services and support are met

More generally speaking, the demand for citizen-centric government; the need for reliable, online self-service processes for constituents; and the overarching requirement for increased efficiency are important issues that a modern IT infrastructure can help address.

For more information about TIBCO visit www.tibco.com/solutions/industry/government/