Sunday, 12 February 2012
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IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.
A recent SAP study confirmed that those organisations which adopt best practices in the areas of scope and adoption, process standardisation, technology and customer governance, do perform better, and do so as their best practice maturity increases.
The advent of social media has seen governments hopping onto the bandwagon in a bid to further engage citizens.
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The Indian state of Kerala has opened its first community computing centre in an effort to close the digital divide, its state IT Director told FutureGov.
The pilot centre – Village Documentation and Community Computing Centre (VDCC) – started a month ago in a district, or panchayat, called Munnar.
Serving 30,000 villagers, VDCC is run by community volunteers trained in IT and media production. It aims to promote awareness and provide training in basic computing. By equipping and teaching them to use computers, the government hopes to give these villages access to information. In the near future, it expects to improve government-citizen interaction in remote areas currently underserved.
Many of these villages have limited or no access to mainstream technologies and media. Currently excluded and isolated, these communities do not benefit from the wide network of government e-services and have little control over decisions affecting their villages.
VDCC seeks to change the situation and close the technology gap. There are plans to establish more VDCCs depending on the success of the pilot project in Munnar.
“It is difficult to measure the benefits now since we are one month into the project. The volunteers have just been trained, and we expect them to be productive in the coming months,” shares Dr Rathan Kelkar IAS, IT Director, Kerala State Information Technology Mission (KSITM).
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