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Government Analytics, Technology

Business Intelligence in the Public Sector

14 April 2010

In the wake of the Global Financial Crisis, government organisations at all levels are being forced to do more with less. This has presented the challenge of creating efficiencies across already stretched resources, and answering the demands of financial, environmental, resource, and infrastructure sustainability.

As costs are shifted from federal, central and state government levels to local areas, without the corresponding increase in resources, many organisations are fighting a losing battle.

In countries such as Australia and New Zealand, an aging population is creating lower revenue bases at all levels of government and at the same time, demanding high service levels. Yet increasing the revenue base through different forms of taxation to meet this demand is not politically viable.

Meanwhile, population growth in countries such as Indonesia and the increased infrastructure requirements countries like Malaysia are facing is creating significant sustainability issues as they rush to modernise their economies.

Added to these difficulties are concerns over climate change and pressure from both stakeholders and the international community to address this issue. This places further cost pressures on all levels of Government, both in terms of implementing the reporting requirements and the physical reduction of carbon output.

There are two steps an organisation can take to do more with less. First, it can obtain better metrics from its systems through Business Intelligence, and second, it can us those metrics to focus on strategic and operational planning; monitoring those plans; and implementing initiatives to provide efficiencies, all of which involves Corporate erformance Management.

For many organisations, however, the required information to do this is held in a variety of systems, complicating the process. Products from multiple vendors generally feature little or no integration between systems, which makes it difficult to retrieve information and report across a number of areas. Disparate systems also mean that data captured is not in a form useful for improving operations and performance.

So how can organisations access this information and make it meaningful?

TechnologyOne Business Intelligence provides Government organisations with real-time visibility of operations to optimise processes and maximise revenue. Business Intelligence can also overlay an organisation’s existing disparate systems to extract data, combine it in an easy to understand and attractive format, and provide a view of the organisation in various forms, including dashboards, analysis enquiries and reports. This delivers the metrics needed Business Intelligence in the Public Sector: Combine, visualise, and analyse for a confident and informed view of an organisation’s position. With these metrics, Government agencies can use TechnologyOne’s Corporate Performance Management solution to capture financial and nonfinancial information, and use it to measure success and outcomes via KPIs to drive efficiencies throughout the organisation.

Importantly, all of this is delivered to the individuals that have a deep operational understanding of the business.

TechnologyOne provides a business focussed solution that does not require programming skills to provide results. It offers rapid implementation and an iterative approach to deliver the information required to gain efficiencies.

For more information, visit www.TechnologyOneCorp.com

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