Sunday, 12 February 2012
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Central Government, Tax and Revenue Management, Technology
Malaysian tax office rolls out app visibility device
As part of a push to meet rising demand from tax payers for electronic transactions, the Inland Revenue Board of Malaysia has invested RM4.37 million (US$1.4 million) in solutions that indicate which of the department’s business applications are of greatest strategic value.
The solutions, which will be rolled out in the IRBM’s 40 offices across Malaysia, will enable the IRBM’s IT department to monitor how often its applications are used and the bandwidth they require – in real-time.
This will help the department classify its portfolio of applications by their strategic importance.
“One of our biggest challenges is how to prioritise business applications according the bandwidth they need,” Suhaini bin Jusoh, Principal Assistant Director, Inland Revenue Board of Malaysia, told FutureGov. “This is due to the seasonal nature of our business – for example, e-filing applications must be given high priority only during the filing season in March to June each year.”
The solution will also allow IRBM to see the impact of new service quality measures on application performance.
“We needed greater visibility on our applications,” Suhaini added. “The internet is changing. It is becoming more challenging in terms of security. Many threats are unknown and new applications published on the web may not be good for the organisation. Having control over the bandwidth allocated for applications, and the ability to reshape bandwidth accordingly, will boost the productivity of our operations.”
The programme, developed by Blue Coat, cost a total of RM4.37 million (US$1.4 million) including five years’ maintenance costs and took four months to deploy nationwide.
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