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Asian E-Government in 2010

By Raphael Phang | 13 July 2010

FutureGov announces the availability of a new report, Asian E-government in 2010 – winning citizen trust for Government ICT initiatives. The study, based on a survey of 121 public sector officials from eight Asia Pacific countries and economies (within the Government, Education and Healthcare sectors) found that there was scope for increased deployment of E-government services across all organisations. Over 45 per cent of respondents indicated that they offered less than ten such e-services to citizens.

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“There exists a great growth opportunity for implementing E-government services within the Asia Pacific region as governments continue in their quest of improving citizen services”, said Raphael Phang, Research Director, FutureGov. “However, greater citizen advocacy brings a new dimension to the challenges faced by governments, with the apparent “disconnect” in terms of attitudes towards privacy between public sector officials and citizens being one such area.”

Key findings from this study include:

  • The implementation of E-services would be driven by the priority to achieve greater operational efficiencies and customer/ stakeholder satisfaction within these organisations.
  • The impact of the financial economic crisis would continue to play a major role as a key driver of these priorities.
  • E-government planners are faced with key challenges in addressing the needs of a new citizenry brought up in the new media age, while ensuring that data security and privacy are protected

    While traditional E-government models have been depicted in terms of interactions such as Government to Citizens (G2C), Government to Businesses (G2B) and Government to Government (G2G), it is important to understand that citizen governance cuts across these traditional boundaries, and customer demands as a driver is increasing the importance of this aspect of E-government.

    This FutureGov Research report contains the findings from 18 key questions posed to senior public sector officials across eight countries and economies within the Government, Education and Healthcare sectors. The goal of this study was to gather first-hand industry intelligence regarding the state of E-government across public sector organisations.

    To purchase the full report please click here

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