Sunday, 12 February 2012
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IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.
A recent SAP study confirmed that those organisations which adopt best practices in the areas of scope and adoption, process standardisation, technology and customer governance, do perform better, and do so as their best practice maturity increases.
The advent of social media has seen governments hopping onto the bandwagon in a bid to further engage citizens.
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According to a survey published this week, the biggest digital security concerns among Asian citizens relate to their mobile devices. In an interview with FutureGov, a leading academic has urged governments to do more to educate citizens and public sector workers on the importance of information security on mobile devices.
“One problem is that many users in Asia are not aware of the dangers of losing information from their mobile devices,” Robert Deng, Professor of Information Systems, School of Information Systems, Singapore Management University, told FutureGov. “Just as worrying is that many users are not aware that they have lost data. More user education is necessary.”
A Gemalto survey published on Wednesday (21st June 2010) found that Asian citizens worry about losing information stored on their mobile devices and the privacy of their text messages, emails and conversations. They are also concerned that a lost mobile phone would allow thieves to make purchases on mobile payment platforms.
The use of social networks on mobile devices is also a cause for concern, Prof Deng noted. “Employees in large organisations are increasingly using mobiles to access social networks such as Twitter and Facebook, which increases the risk of malware infections. Another concern is social engineering attacks. The small screens on mobile phones restrict the information users need to warn them of the risks of vulnerable sites.”
In the evolution of mobile devices, innovation has focused more on design and functionality than security to date, although technology providers are now investing more in security to meet growing concern among users, Deng noted.
“Technologies are slowing appearing that are improving mobile security. New devices now come with pin codes and anti-virus software. But there is nothing to protect users from themselves – they must ensure that sensitive information on mobile devices is properly properly backed up,” he said.
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1 Comments
On 31 July 2010 Wan wrote:
I agree that more and more we see mobile technology being used as a gateway for payment mobile system. But again, a person who purchase a Smartphone have to think smart. Smartphones like iPHONE and Blackberry RIM have features that could allow the owner to wipe the information on their mobile devices remotely. Hence, their data are always safe and can't be reveal by mobile's thieves.