Sunday, 12 February 2012
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IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.
A recent SAP study confirmed that those organisations which adopt best practices in the areas of scope and adoption, process standardisation, technology and customer governance, do perform better, and do so as their best practice maturity increases.
The advent of social media has seen governments hopping onto the bandwagon in a bid to further engage citizens.
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Some good news and some bad news. Education and healthcare institutions in Asia are managing the lifecycle of their IT assets more efficiently, and are getting better at making their systems more secure. But configuration errors, such as faulty encryption settings or incompatible device drivers, are an area the public sector did not improve on over the past year, according to a survey by Datacraft.
The IT firm’s 2010 Network Barometer Report revealed that the IT systems of schools and hospitals in 13 countries in Asia Pacific, including India, China, Indonesia, Malaysia, Thailand, and Singapore, are running with a worryingly high proportion of obsolete technology. Forty per cent of IT assets have aged beyond their ‘end of sale milestone’, and can no longer be replaced.
But this marks a 19 per cent decrease on last year.
The number of devices with vulnerabilities halved; 81 per cent in full-year 2008 down to 40 per cent in 2009. However, configuration issues continue to be a problem with an average increase of five configuration errors per device. Security configurations make up half of all misconfigurations, according to the report.
Investment in IT during the downturn is cited as to why the public sector has improved overall on network management, reducing compliance breaches and operational downtime.
“In 2009, globally we saw government organisations spending money on technology to stimulate the domestic economy, and the same can be said for Asian public sector entities in education and healthcare,” said Matthew Gyde, General Manager, Security Solutions, Datacraft Asia.
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