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Connected Government, Government

CrimsonLogic hails winner of FutureGov Award

1 November 2010

The Saudi eGovernment transformation methodology was announced winner of the FutureGov Awards 2010 in the eGovernment Category for its work in guiding government agencies on the road to transformation. Category sponsor CrimsonLogic explained what it was looking for in a winner.

The eGovernment award recognises governments’ achievements in changing the way they deliver services to citizens.

The nominated projects have transformed the way people live and changed the landscape of how services are delivered. As such, citizens and government agencies have been freed from manual and time-consuming processes, improving transparency and accountability.

“We have chosen to sponsor the eGovernment Award to recognise the governments’ efforts in improving the way services are delivered to citizens,” noted CrimsonLogic.

“In the winning project proposal, it was identified that the failure in eGovernment was largely related to change management issues, and that the transformation process needed to allocate sufficient time for training, communications and teamwork.”

“In CrimsonLogic’s more than 20 years of working with governments in designing and building end-to-end eGovernment solutions, we recognise that eGovernment is more than just a portfolio of projects, but requires a rethinking of how government and public can work together.”

In implementing eGovernment services, technology is used to bring about the changes, and these changes have to be managed, to bring forth true and lasting benefits to all stakeholders involved.

The winning project had effectively addressed the problems faced by many governments – that of overcoming issues relating to processes and culture – and sought to make agencies accountable for their transition efforts by measuring the steps and goals towards eGovernment.

By providing a comprehensive framework and methodology covering the different stages of transitioning to eGovernment, the project effectively guides government agencies and tracks their progress on their road to transformation. Its goal is to effect a paradigm shift in work culture across all levels of government, with the ultimate end-goal of developing integrated e-services to citizens and the community.

The results from the study at the time of submission was encouraging – over 70 per cent of the 117 agencies last tracked had developed an eGovernment transition plan – revealing the strong cooperation and support from agencies in the nationwide effort towards eGovernment.

“We would like to extend our heartiest congratulations to Yesser, the government agency behind the project, and hope that they will continue to take their eGovernment efforts into the next leap,” CrimsonLogic remarked.

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