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E-Government

US$83 million digitisation strategy for Denmark

By Xinghui Guo | 29 August 2011

Denmark’s digitisation strategy, first announced at the eGov Global Exchange in Singapore, has now been published on the finance ministry website and will have a total budget of DKK 426.4 million (US$82.89 million).

Public sector digitisation initiatives alone will have US$63 million, while US$19.7 million will go into education digitisation initiatives.

One of the main initiatives is the digital mailbox reported on earlier by FutureGov Asia Pacific. This free digital mailbox—where all communications from the public sector will be sent from—will see interactions between the government and its citizens and businesses go entirely paperless by 2015.

Charlotte Sahl-Madsen, Minister for Science, Technology and Innovation, said: “Digitisation offers citizens a much easier life since contact with the public sector can be managed via PC or smart phone around the clock and medical treatments can be undertaken via telemedicine. Danes are generally very good at using IT in everyday life, so for most it will be quite painless to make the digital method the citizens’ first choice, but we must also ensure that those who are not so able in IT and modern technology are not left behind.”

To not leave behind anyone in the digitisation effort, local service centres and call centres will be giving help available to citizens less proficient with IT. These citizens can also choose to provide a ‘digital power of attorney’ to their relatives so that family members can help them with the digital mailbox communications.

Apart from the four goals stated in June’s report, the strategy, called ‘The digital road to future prosperity”, will have 60 initiatives such as:

A commitment to, and investment in, IT and digital learning resources in primary schools.

An action plan for the national dissemination of good and effective telemedicine solutions such as the monitoring of patients with diabetes or chronic obstructive pulmonary disease (COPD). This benefits patients since they are able to stay at home in a safe environment, as well as reducing the costs to the healthcare services.

Vocational initiatives to provide businesses with easier paths to growth. This includes fully digital written communication between the public sector and businesses from 2013.

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