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Government CFO, Tax and Revenue Management

Dubai govt records rise in ePay transactions

By Johanna Morden | 28 January 2011 | Views: 1950

The Dubai eGovernment has reported a 68 per cent increase in electronic payments collected from its ePay portal in 2010.

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AED 2.5 billion (US$680 million) was collected through ePay in 2010, a surge from AED 1.7 billion (US$ 462million) registered in 2009.

The number of transactions conducted over ePay also increased from 1,444,788 in 2009 to 1,888,412 in 2010.

ePay is a payment service provided by the Dubai eGovernment on their website, www.dubai.ae, which allows citizens to pay their bills and settle fees for government services online.

“These results clearly indicate the favourable pace of eTransformation in Dubai and also reflect the increasing adoption of ePay as a preferred mode of payment to complete government transactions,” said Ahmed Bin Humaidan, Director General of Dubai eGovernment.

Humaidan said in the report that the numbers also indicate the trust shown by payers in the efficiency and safety of ePay.

“ePay is part of Dubai eGovernment’s initiative to offer online government services through innovative channels and to provide the public and the business community with an efficient and comfortable mechanism for instant payment of government fees without having to waste time and effort by personally visiting banks or the departments concerned,” he added.

ePay accepts payments from corporate or individual payers through credit cards, e-dirham and direct debit from payers’ account in participating banks.

Credit card was the top mode of e-payment among Dubai citizens in 2010, reaching almost AED 2.136 billion (US$581 million) last year.

In 2010, the top government departments that led in ePay collection were Dubai Customs, Dubai Electricity and Water Authority (DEWA) and the Dubai Municipality.

Those who led in the number of transactions concluded were the Roads and Transport Authority, DEWA and Dubai Customs.

To futher improve its ePay service, the Dubai eGovernment will include more banks into its fold. This will make it possible for corporate or individual payers to pay using ATM or pre-paid cards in the future.