Denmark releases e-govt strategy 2011-2015

Thursday, 23 February 2012

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E-Government

By Xinghui Guo | 20 June 2011

Denmark’s e-government strategy for the next five years was unveiled today at the eGov Global Exchange in Singapore, even before reaching the Danish public, according to Lars Frelle-Petersen, Deputy Director General and Head of the Digital Task Force Agency for Governmental Mangement, Danish Finance Ministry.

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This new plan will address the problems of Denmark’s coming years of financial deficit, growth in public sector spending and the country’s stagnant productivity, said Frelle-Peterson.

Besides, Denmark is ready for self-servicing. “80 per cent of citizens do service themselves,” said Frelle-Petersen.

The government is thus looking at online services that are simpler and more effective. This will be achieved through four goals:

End of paper applications and regular mail

Citizens of Denmark will each have a digital mailbox and through this, will receive written communication from the government.

Helping companies achieve higher growth rates

Higher growth rates from companies will be achieved through government agencies interacting with businesses online. “By 2013, it will be mandatory for businesses to service themselves online,” said Frelle-Petersen. This online servicing includes payment transactions with the government.

Bringing ‘welfare technologies’ into public schools, hospitals, nursing homes, providing better welfare with more value for money

Schools will be given subsidies to procure educational apps that will be made available through an app store. By 2013, patient data will be shared amongst all doctors and hospitals. There will also be a focus on home treatment of patients with chronic diseases, said Frelle-Petersen.

Close cooperation on digitisation of the public sector

The Denmark government will be going mobile despite security concerns. Frelle-Petersen said, “We haven’t had the same security level on mobile phones as on PCs.” Also, eDay4 will happen in November 2014—the day that marks the end of paper (within the Denmark government).

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3 Comments

On 28 June 2011 Peter Flemming Teunissen Sjoelin wrote:

Hi there!

This is a rather interesting article, though I've to correct a tiny bit of it:

“End of paper applications and regular mail
Denmark citizens will each have a digital mailbox and through this, will receive written communication from the government.”

We aren't called “Denmark citizens” we are either citizens of the Kingdom of Denmark or simply “Danes”.

Thereto the article should probably mention that we have our parliamentary elections this year so in reality nobody knows if a new cabinet wants to implement the strategy mentioned in the article.

Nonetheless I find it a bit weird that Singaporeans are the first to know about our strategies, and not the Danes themselves.

Kind regards

Peter Flemming Teunissen Sjoelin