Thursday, 23 February 2012
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Tax and Revenue Management: A government’s lifeblood
IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.
Unlocking Public Value
A recent SAP study confirmed that those organisations which adopt best practices in the areas of scope and adoption, process standardisation, technology and customer governance, do perform better, and do so as their best practice maturity increases.
Governments and Socialising
The advent of social media has seen governments hopping onto the bandwagon in a bid to further engage citizens.
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Citizen Engagement, E-Government
Australians use “snap send solve” for infrastructure complaints
Australia’s hit mobile app, Snap Send Solve, continues to gain popularity among citizens and various city councils.
The mobile app allows users to take a photo of faulty infrastructure and automatically send it to the right council using GPS positioning, making the concern know to the respective council and be subject to necessary actions.
The free Snap Send Solve app, made by Melbourne tech developer Outware Mobile, has already been used to report thousands of problems including graffiti, broken parking ticket machines and potholes.
The app uses GPS positioning to pinpoint the exact location of faults, identified the right council area and automatically compiled a report sent through the user’s email with a photo taken with the iPhone’s camera.
“We have heard from the councils we talk to that they also love Snap Send Solve because they get accurate reports including GPS and photos so they are able to address concerns more quickly and efficiently,” Outware Mobile Director, Danny Gorog said.
“It’s already getting hundreds of reports a day to councils all over Australia, and has a five-star rating on iTunes, which means that users love the app.”
Hobsons Bay Council, which was one of the most efficient in fixing problems, now advertises the app to its residents. The council’s director of organisational development, Chris Eddy, said the app was an efficient way to keep on top of faults.
Snap Send Solve is available on the iOS platform, and will soon be released for Android mobile devices.
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