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Citizen Engagement, E-Government

Australians use “snap send solve” for infrastructure complaints

By Adrienne Valdez | 27 June 2011 | Views: 1847

Australia’s hit mobile app, Snap Send Solve, continues to gain popularity among citizens and various city councils.

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The mobile app allows users to take a photo of faulty infrastructure and automatically send it to the right council using GPS positioning, making the concern know to the respective council and be subject to necessary actions.

The free Snap Send Solve app, made by Melbourne tech developer Outware Mobile, has already been used to report thousands of problems including graffiti, broken parking ticket machines and potholes.

The app uses GPS positioning to pinpoint the exact location of faults, identified the right council area and automatically compiled a report sent through the user’s email with a photo taken with the iPhone’s camera.

“We have heard from the councils we talk to that they also love Snap Send Solve because they get accurate reports including GPS and photos so they are able to address concerns more quickly and efficiently,” Outware Mobile Director, Danny Gorog said.

“It’s already getting hundreds of reports a day to councils all over Australia, and has a five-star rating on iTunes, which means that users love the app.”

Hobsons Bay Council, which was one of the most efficient in fixing problems, now advertises the app to its residents. The council’s director of organisational development, Chris Eddy, said the app was an efficient way to keep on top of faults.

Snap Send Solve is available on the iOS platform, and will soon be released for Android mobile devices.