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Government Analytics

Business intelligence improves Australian university’s performance

By Adrienne Valdez | 11 March 2011

The University of Wollongong business intelligence competency centre develops a more strategic approach to analytics implementations, integrating people, processes, and technologies, for a better analytic culture.

The centre known as the Performance Indicators Team, included in the scope of University of Wollongong Administration AS/NZS ISO 9001:2008 Quality Management System certification, was established to enhance business decision-making by offering a seamless and secure architecture that provides business users with access to accurate, meaningful and shared data in a timely manner.

“The University’s commitment to excellence across this time is reflected in its outstanding international reputation,” Richelle Hilton, Performance Indicators Unit Director told FutureGov Asia Pacific.

Performance Indicators Project has enabled the university to easily focus on key indicators and communicate this information confidently, analyse business decisions at the appropriate level of detail, gather information and make reports the way they want to see it, monitor and measure their performance all within one single system, and, most importantly, gain alignment with a single, reliable version of the truth.

“A key feature is a team, who take holistic responsibility and ensure integrated delivery of all aspects of the analytic project lifecycle, including technical delivery, business analysis, project management, marketing, training and development, continuous improvement, change management and ongoing support.”

“We actively try to integrate analytics into the key decision points in people’s roles and responsibilities as well as key University procedures, aiming to make analytical based decision making the norm,” Hilton added.

Their Business Intelligence implementation now covers 7 key perspectives of the university’s performance including: • Students, Teaching and Learning • Business Process and Operations • Finance • Staff and Workplace Satisfaction • Research • Environmental Sustainability • Community and International Focus

“Within this strategic framework the aim was to encourage users to assess performance holistically across a range of different perspectives and with this in mind a perspective map of the University was developed,” Hilton noted.

Some key statistics on the current implementation include Business Intelligence Toolset - Cognos 8.3, Oracle Data Warehouse, and Extraction Transformation and Load using Cognos Data Manager. The University’s approach to analytic project delivery has been recognised due to its unique balance between people, process and technology.

“The project will continue to focus on continuous improvement philosophy’s as it shapes this implementation to continue to build the University’s analytical decision making culture and respond to the challenges presented in our changing Australian higher education environment.”

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