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Tax and Revenue Management

Malaysian govt to offer e-mail accounts for notice delivery

By Johanna Morden | 2 May 2011

The Malaysian government has revealed its plan to provide all adults in the country free e-mail accounts as a secure and efficient mode of sending tax returns and other official documents.

Said e-mail accounts will be a fail-proof way to send tax returns, and other personalised and potentially sensitive notices, according to government information.

The project, called 1Malaysia E-mail, will begin in July, with the aim of enabling the government to send official notices efficiently and instantly without compromising personal data of users – thus improving the delivery of public services.

According to Malaysian Prime Minister Najib Razak, the project will have an impact of RM39 million (US$13 million) to the gross national income (GNI) until 2015.

Each citizen above 18 years old will be given a unique official an ID and an e-mail address ending in @myemail.my.

For authentication measures, citizens will only be able to create an account after inserting their ID, or smartcards, in a smartcard reader or in person. Smartcards will contain identity photos and fingerprint data.

This will guarantee that government notices will reach the correct user.

Najib has said that all e-mail accounts under the 1Malaysia E-mail project will be voluntary.

The project was envisioned by the government to supply Malaysians access to safe communication channels to public e-services through internet-enable devices with a single sign-on user ID.

The accounts’ safe communication channels is ensured by the added data encryption features that @myemail.my e-mail accounts have.

The government has enlisted the private company Tricubes Berhad to operate the service and to provide the project’s funding of RM50 million (US$16.6 million).

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