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E-Government

Dubai releases new guidelines for govt web sites

By Xinghui Guo | 2 November 2011

The Dubai e-Government Department has launched a 2011 edition of the Government Websites Guidelines (GWG) for Dubai’s government agencies.

According to Ahmed bin Humaidan, Director-General of Dubai e-Government Department, the new model and the related guidelines for Dubai Government websites will set a new target and benchmark for the government entities in the continuous journey to excellence.

“We sincerely believe that compliance with the new guidelines will enhance the customer experience in our governmental web sites leading to increased customer satisfaction and higher usage,” said Humaidin.

The newly-formulated GWG is based on a strategic ‘Government Websites Excellence Model’ (GWEM) which was developed internally by Dubai e-Government Department and built around a customer-focused concept and consists of 46 guidelines around accessibility, usability and design, content and policies.

Evaluations of Dubai government web sites and their compliance with the new GWG standards will be carried out every two years.

Government entities can view or download the new edition via Dubai e-Government’s corporate < ahref=”http://www.deg.gov.ae/en/OurPublications/Pages/StandardsGuidelines.aspx”>website.

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