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E-Government

Celebrating APAC e-govt efforts in APAC

19 October 2011

Loh Sin Yong, Senior Director, Regional HQ – South East Asia & Rest of World, CrimsonLogic Pte Ltd, shares about the importance of e-government in government-to-citizen relations and the e-government projects CrimsonLogic has worked on in the Asia Pacific region.

For over 20 years, CrimsonLogic has worked with governments around the world to design and build end-to-end e-government solutions. CrimsonLogic is well aware that e-government initiatives require constant rethinking of how government and public should work together through the positive usage of technology to deliver changes, especially when these initiatives are significant investments for any country. Through this award, CrimsonLogic hopes to give recognition to governments’ efforts to improve the way services are delivered to citizens.

The winning nomination of the e-government of the year award has to effectively address the government’s challenges and overcoming them to streamline processes and enhance better government-to-citizen relations. The winning nomination also has to ensure accountability of the government agencies providing a comprehensive framework and methodology to assess the progress made, as these agencies transit towards e-government. In the end, the winning nomination has to be adoptable and reduce costs while delivering services effectively.

An increasing number of government agencies, both locally and abroad, have begun to adopt Cloud-based services and are also leveraging on new technologies to engage citizens, such as setting up online communities, collaboration on service-oriented architecture and data-sharing initiatives, are just a few new areas that can be explored. One good example is www.data.gov.sg, an online portal that citizens can search and access publicly-available data published by the Singapore government.

As an industry leader, CrimsonLogic has provided many ground-breaking solutions to governments. One example is SingPass, a secure and user-friendly e-identity and password authentication platform which allows Singapore citizens and other eligible users to access more than 200 e-services offered by over 60 government agencies with just a single personal e-identity and password.

Beyond Singapore, the Citizen Data Vault (CDV) in Uttarakhand, India was created by CrimsonLogic to do a statewide consolidation and standardisation of citizen data. The standardisation of data enabled quick capture of citizen information, even in remote parts of the country. At the same time, CDV linked up the database of the 109 government agencies, enabling government agencies to implement social and general services more efficiently. As a result, cycle time of processes were reduced from months to less than 10 days and an efficiency gain of 20 per cent was achieved with less time and resources spent in e-service deliveries.

Another example, the TTBizLink, was a single electronic window developed by CrimsonLogic for Trinidad and Tobago government agencies to collaborate with private stakeholders to process permits and approvals online seamlessly and efficiently.

With e-government, governments can also reach out across the digital divide to connect with the grassroots communities. For example in Sri Lanka, with 20 million citizens to serve in more than 300 e-Divisional Districts across 25 districts, providing government-to-citizen services via paper documentation was tedious and labour intensive for the government. CrimsonLogic helped develop the e-Divisional Secretariat - a single window application that enables citizens to submit and complete online service requests to various divisional secretariats. The application gives citizens from different walks of life a single form of access to government services across different agencies.

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