Wednesday, 22 May 2013
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Citizen Engagement, Open Government, Policy
US Govt launches 'Digital Services Innovation Center'
General Services Administration, an agency in the US government that helps manage and support the basic functioning of federal agencies, has launched the Digital Services Innovation Centre.
The Centre is described as a ‘key piece’ of the White House’s new digital government strategy released in late May. The strategy was designed to ensure that agencies of the federal government improve web services and mobile applications to serve the public ‘as effectively as possible’.
The Centre will have to meet a number of specific digital strategy milestones over the next months, serving as a virtual hub to engage different agencies and ‘accelerate’ innovative digital services.
Initial efforts are underway establishing shared solutions and training to support infrastructure and content needs across the Federal government, and identifying and providing performance and customer service satisfaction measurement tools to improve service delivery.
The Centre is made up of a small core staff from GSA’s Office of Citizen Services and Innovative Technologies, headed by associate administrator David McClure, and will include contributors from other agencies. GSA expects that with the work undertaken by the centre, the American public will expect an improved customer experience from digital government services.
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