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E-Government

Emirates Cabinet approves e-government plan for 2014

By Gosia Klimowicz | 29 February 2012

The Plan 2014 aims to complete the e-transformation of all services offered to the public, enhance legal and legislative environment for e-services and develop the institutional framework of e-government. It also strives to create and implement a cloud computing strategy for the federal government of United Arab Emirates (UAE).

It will provide the citizens with additional channels to access governmental services, such as internet, mobile phone and e-kosks, in addition to traditional customer service centres.

‘In two years time, all ministries and federal authorities must provide a host of comprehensive e-services to customers’, stressed Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of UAE.

The plan consists of four phases. The first two phases focus on enhancing the IT infrastructure, setting up a comprehensive e-government legal framework, and developing unified criteria for e-service quality. It will develop the government cloud strategy, set up and operate government information network, database and disaster recovery centre, which will ensure that the services are not disrupted in time of emergency. The government will also establish a customer service centre to ensure high quality or e-services.

The third phase will introduce applications and advanced e-services including UAE encyclopedia of e-information and a variety of mobile applications.

The fourth phase aims to develop an efficient mechanism for performance management to elevate the UAE’s standing on the UN e-Government Readiness Index. It will also evaluate and asses customer satisfaction, and setting up policies for business continuity to guarantee that services are provided in a constant manner in different conditions and situations.

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