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Measuring your department’s citizen self-service performance

Your government agency may be employing self-service methods, but without proper analytical tools, a wealth of valuable data and insights on user experience may be lost.

City of Port Adelaide, Australia, takes citizens down memory lane with interactive map

A city in South Australia has published an interactive map ...

Chinese province pilots scheme where citizens give feedback on officials’ performance

One Chinese province now allows citizens to give feedback on ...

12 August 2014 | Interview

City of Naga, Philippines, has dedicated team to respond to Facebook comments

Naga City in the Philippines employs a team of officials to read and respond to Facebook comments. Mayor John Bongat tells FutureGov how that helped during Typhoon Glenda last month.

11 August 2014 | Research

How well does your government’s connectivity rate?

A new report by FutureGov Research and Cisco Systems surveys and assesses the status of government connectivity in selected countries in the region.

8 August 2014 | Interview

E-government requires better trained citizens and officials, says Indonesian Mayor

As Pekalongan, Indonesia, nears the completion of its e-government plan, it is now focused on training citizens and officials to use online services, Dr Mohamad Basyir Ahmad, the city’s Mayor, told FutureGov.

6 August 2014 | Interview

Top Taipei official talks Open Data, apps and the challenges still to overcome

From private sector apps that prevent sleepy commuters from missing their stop, to better public sector responses to citizen complaints, Taipei’s Open Data push has paid dividends. FutureGov spoke to Chang Chia-sheng, the Mayor’s Consultant and former CIO, on the latest developments and remaining challenges.

4 August 2014 | News

The six greatest games built by government

From Singapore to Australia, public sector agencies are building computer games to spread messages and even change behaviour. Here are the 6 best examples of gamification in government.

4 August 2014 | Interview

How the Australian Government built its ‘Run that Town’ mobile game to win support for the census

Few citizens understand the value of the census, let alone how it can benefit them. But the Australian Bureau of Statistics knows the importance of getting public support because it relies on the willing participation of citizens across Australia to complete the census.

4 August 2014 | News

Let the games begin: how government is using ‘gamification’ to change public behaviour

From India to Singapore and onwards to Australia, governments across the region are building computer games to communicate key messages, and even change citizens’ behaviour

4 August 2014 | Interview

Indonesia needs ‘courageous, reformist’ civil servants to continue public participation

Indonesia’s 2014 general elections showed a great desire for citizen engagement in politics. FutureGov spoke to experts to discuss how the government can carry this forward and integrate it with its operations

30 July 2014 | News

Singapore government partners students to use mapping technology on urban challenges

For the first time, students taking part in the Singapore government’s annual geospatial challenge worked with town leaders to solve problems such as improving mobility for the disabled, promoting healthy lifestyle among residents, and encouraging community bonding.

29 July 2014 | News

India launches MyGov participation website to crowdsource for ideas

Citizens invited to volunteer in projects, suggest policy ideas and compete to develop mobile applications

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