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Singapore government partners students to use mapping technology on urban challenges

For the first time, students taking part in the Singapore government’s annual geospatial challenge worked with town leaders to solve problems such as improving mobility for the disabled, promoting healthy lifestyle among residents, and encouraging community bonding.

India launches MyGov participation website to crowdsource for ideas

Citizens invited to volunteer in projects, suggest policy ideas and ...

Japan brings data from businesses, government & citizens together into one interactive site

The City of Kitakyushu in Japan has created an information ...

18 July 2014 | News

How Seoul achieved 95.7% citizen satisfaction with its government call centre

The Seoul Metropolitan Government’s call centre answers 33,000 calls from citizens everyday and has achieved a citizen satisfaction rate of 95.7%, says Michael Ahn, Assistant Professor, Department of Public Policy and Public Affairs, McCormack Graduate School.

16 July 2014 | Interview

Bangkok residents to pay electricity bills via mobile by end of 2014

Residents and businesses in Bangkok and two neighbouring provinces will be able to pay their bills via their mobile phones by the end of this year, the Metropolitan Electricity Authority told FutureGov today.

15 July 2014 | News

GIS is more important than ever to solve today’s world challenges - Esri President

Geographic information provides context and a framework to help solve the world’s most serious challenges, Jack Dangermond, President, Esri said this morning at a gathering of over 16,000 government and industry leaders from over 130 countries.

14 July 2014 | News

South Korean Government to release over 9000 datasets in 2 years

South Korea’s newly-released Open Government Partnership (OGP) 2nd Action Plan commits to releasing over 9000 datasets by 2016.

14 July 2014 | News

Now is the time to get on social media, says Australian Government CTO

The public sector should not wait to get on social media, John Sheridan, Australian Government Chief Technology Officer has said. Government should also understand that engagement on social media is two-way, he added.

10 July 2014 | Interview

Governments must do more to help service users – Genesys

Governments need to make it easier for citizens to get help if they fail to get what they need on government websites, Bruce Eidsvik, Managing Director Asia Pacific, Genesys told FutureGov.

8 July 2014 | Interview

Open up policy making to persuade citizens about tough decisions, says senior Japanese official

Allowing citizens to see the process of policy making, rather than just the result, helps win over citizens even when they disagree with the final decision, Kenji Hiramoto, Executive Advisor to the Government CIO in the Cabinet Secretariat Government of Japan has told FutureGov.

7 July 2014 | Interview

Twitter #SOS: How Japan used social media for its Great East Japan Earthquake response

Social media is more than just a way to waste time: the Japanese Government used it to save lives during the Great East Japan Earthquake of 2011. FutureGov has an exclusive interview with Kenji Hiramoto, Executive Advisor to the Government CIO in the Cabinet Secretariat of Japan.

4 July 2014 | News

4 tips to improve government contact centres - Genesys

Some officials may think that contact centres are too costly, but many governments are now prioritising these organisations. This is because they are normally the first touch points between citizens and the government, Bruce Eidsvik, Managing Director Asia Pacific, Genesys told FutureGov.

2 July 2014 | News

Singapore’s new data protection law comes into force

Public agencies are exempted from Singapore’s new Personal Data Protection Act, but the government told FutureGov that it has based its own rules on the same principles as the new law.

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