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‘One Workforce’ initiative delivers dramatic gains for Australian roads agency

E-government is good for you: VicRoads, the agency responsible for planning, designing, building and maintaining motorways in Australia’s Victoria State, has dramatically boosted staff productivity, service quality while making savings - all by pushing more service transactions online.

Jakarta launches one stop service agency

The newly established One Door Integrated Services Agency (BPTSP) will ...

World Bank, Gates Foundation urge governments to digitise social security payments

Governments must “digitise their payments and receipts, including social security ...

29 August 2014 | Research

Counter citizens’ dissatisfaction with government digital services

Find out how to improve citizens’ experience while lowering costs.

29 August 2014 | News

Digital Inclusion shortlist announced for 2014 FutureGov Awards

The shortlisted government agencies for the Digital Inclusion category of the annual FutureGov Awards have been announced - with departments from Indonesia, Malaysia, The Philippines and Singapore making it through to the final stage.

25 August 2014 | News

E-government shortlist announced for 2014 FutureGov Awards

Indonesia, Malaysia, Australia, Singapore and New Zealand government departments have it through to the final stage of the 2014 FutureGov Awards for the E-Government category.

22 August 2014 | News

Exclusive: Thailand plans to complete whole-of-government website by 2017

The Government of Thailand has approved the development of a website that will bring together services across all of its agencies, and is scheduled to be completed in three years, Sak Segkhoonthod, President and CEO of Thailand’s E-Government Agency, has told FutureGov.

22 August 2014 | Research

Measuring your department’s citizen self-service performance

Your government agency may be employing self-service methods, but without proper analytical tools, a wealth of valuable data and insights on user experience may be lost.

15 August 2014 | Interview

New US government digital team picks open source because it is ‘easier to use’

Open source software is easier to use than proprietary software, 18F - the US Government’s digital services team, has told FutureGov.

14 August 2014 | Interview

City of Chicago Chief Data Officer Tom Schenk - a bigger role than others

Not all Chief Data Officers are created equal, as FutureGov discovered in a recent interview with Tom Schenk Jr., Chief Data Officer at the City of Chicago. Schenk’s role is broader than most of his counterparts, he explained, setting out his key performance indicators and how his team prioritises data projects to work on.

13 August 2014 | News

Australian Immigration became over 30% more effective thanks to analytics

Australian Immigration and Border Protection developed an analytics system in agile to identify high-risk passengers more accurately, Klaus Felsche, Director of Risk Tiering and Analytics, told FutureGov.

13 August 2014 | Interview

Chinese province pilots scheme where citizens give feedback on officials’ performance

One Chinese province now allows citizens to give feedback on the performance of officials, but the overall trend shows less innovation in local governments, says Centre for Chinese Government Innovation.

8 August 2014 | Interview

Citizens’ resistance to e-services is a big challenge, says Vietnamese official

FutureGov caught up with Dr Nguyen Hoai Duc, Manager of the Information Technology Division and head of the Smart City Programme, to find out more about the biggest challenges to e-government reforms and how the city is overcoming them.

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