The South Korean government is going to start providing customised public services to citizens by the end of the year, Dr. Oh Kang-Tak, Executive Director, E-Government Group, National Information Society Agency has told FutureGov.
Government must use technology to adopt radical new business models ...
An online toolkit for policymakers, a framework for national collaboration, simulations to share census data - Australian Government departments share recent innovative moves, as part of the government’s ongoing Innovation Month 2014.
The Seoul Metropolitan Government’s call centre answers 33,000 calls from citizens everyday and has achieved a citizen satisfaction rate of 95.7%, says Michael Ahn, Assistant Professor, Department of Public Policy and Public Affairs, McCormack Graduate School.
Introducing DevOps and how it could benefit your organisation.
South Korea’s newly-released Open Government Partnership (OGP) 2nd Action Plan commits to releasing over 9000 datasets by 2016.
The Indian Government has set aside US$ 83.4 million for a national programme to improve access to digital services and US$ 1.2 billion for its smart cities programme, Arun Jaitley, Minister of Finance, announced in his Budget 2014-2015 speech.
Governments need to make it easier for citizens to get help if they fail to get what they need on government websites, Bruce Eidsvik, Managing Director Asia Pacific, Genesys told FutureGov.
Social media is more than just a way to waste time: the Japanese Government used it to save lives during the Great East Japan Earthquake of 2011. FutureGov has an exclusive interview with Kenji Hiramoto, Executive Advisor to the Government CIO in the Cabinet Secretariat of Japan.
The Australian online tax system crashed this week, overwhelmed by users at the start of the financial year. FutureGov has exclusively caught up with the team working on the system to understand how the problem occurred, and what has been done to fix it.
How safe do you think government agencies are from cyber attacks?
Some officials may think that contact centres are too costly, but many governments are now prioritising these organisations. This is because they are normally the first touch points between citizens and the government, Bruce Eidsvik, Managing Director Asia Pacific, Genesys told FutureGov.
In a visit to Ngee Ann Secondary School yesterday (22 July), FutureGov found students deeply ...
The Infocomm Development Authority and Ministry of Education of Singapore have initiated plans to introduce ...
Ngee Ann Secondary School’s students are on a bid to “change the world” with ...