Follow us on Twitter      |   Join us on    

South Korea to deliver customised services to citizens by end of 2014

The South Korean government is going to start providing customised public services to citizens by the end of the year, Dr. Oh Kang-Tak, Executive Director, E-Government Group, National Information Society Agency has told FutureGov.

Disruptive Influence: Interview with Grantly Mailes, Chief Technology Advocate, Victoria, Australia

Government must use technology to adopt radical new business models ...

How do you know when government cyber security is breached?

How to protect against internal and external security threats.

18 July 2014 | News

Start small and build up: Australia shares successes in public sector innovation

An online toolkit for policymakers, a framework for national collaboration, simulations to share census data - Australian Government departments share recent innovative moves, as part of the government’s ongoing Innovation Month 2014.

18 July 2014 | News

How Seoul achieved 95.7% citizen satisfaction with its government call centre

The Seoul Metropolitan Government’s call centre answers 33,000 calls from citizens everyday and has achieved a citizen satisfaction rate of 95.7%, says Michael Ahn, Assistant Professor, Department of Public Policy and Public Affairs, McCormack Graduate School.

15 July 2014 | Research

Warning signs your application delivery process is broken

Introducing DevOps and how it could benefit your organisation.

14 July 2014 | News

South Korean Government to release over 9000 datasets in 2 years

South Korea’s newly-released Open Government Partnership (OGP) 2nd Action Plan commits to releasing over 9000 datasets by 2016.

14 July 2014 | News

India Budget 2014 invests US$1.3 billion in smart cities, national digitisation initiative

The Indian Government has set aside US$ 83.4 million for a national programme to improve access to digital services and US$ 1.2 billion for its smart cities programme, Arun Jaitley, Minister of Finance, announced in his Budget 2014-2015 speech.

10 July 2014 | Interview

Governments must do more to help service users – Genesys

Governments need to make it easier for citizens to get help if they fail to get what they need on government websites, Bruce Eidsvik, Managing Director Asia Pacific, Genesys told FutureGov.

7 July 2014 | Interview

Twitter #SOS: How Japan used social media for its Great East Japan Earthquake response

Social media is more than just a way to waste time: the Japanese Government used it to save lives during the Great East Japan Earthquake of 2011. FutureGov has an exclusive interview with Kenji Hiramoto, Executive Advisor to the Government CIO in the Cabinet Secretariat of Japan.

4 July 2014 | News

Coping with the myGov crash: how Australia is fixing its tax system glitches

The Australian online tax system crashed this week, overwhelmed by users at the start of the financial year. FutureGov has exclusively caught up with the team working on the system to understand how the problem occurred, and what has been done to fix it.

4 July 2014 | Research

Is your department safe from cyber attacks?

How safe do you think government agencies are from cyber attacks?

4 July 2014 | News

4 tips to improve government contact centres - Genesys

Some officials may think that contact centres are too costly, but many governments are now prioritising these organisations. This is because they are normally the first touch points between citizens and the government, Bruce Eidsvik, Managing Director Asia Pacific, Genesys told FutureGov.

Show more articles

Most highly rated

Better learning with web 2.0 and virtual worlds

In a visit to Ngee Ann Secondary School yesterday (22 July), FutureGov found students deeply ...

Artificial Intelligence Tools to be Used in Singapore Schools

The Infocomm Development Authority and Ministry of Education of Singapore have initiated plans to introduce ...

Students take a green stance with social media

Ngee Ann Secondary School’s students are on a bid to “change the world” with ...