Sunday, 5 February 2012
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RESOURCE CENTRE
Tax and Revenue Management: A government’s lifeblood
IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.
Unlocking Public Value
A recent SAP study confirmed that those organisations which adopt best practices in the areas of scope and adoption, process standardisation, technology and customer governance, do perform better, and do so as their best practice maturity increases.
Governments and Socialising
The advent of social media has seen governments hopping onto the bandwagon in a bid to further engage citizens.
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Australia delivers broadband telehealth services
Australian government spends $20.6 million (US$22 million) on telehealth services.
Indian state extends local e-service delivery
The Indian state of Tamil Nadu has decided to extend ...
Vietnamese City Unveils ICT Transformation Plan
Da Nang, a city of nearly a million residents in ...
16 December 2011 | News
Indonesian Province Launches IT Literacy Programme
Riau provincial government in central Sumatra has initiated a programme to introduce IT to children across its primary schools. It is an extension of a project already in place in other parts of Indonesia since 2008.
16 December 2011 | News
Australian State Releases Transport Info App
New South Wales has revamped a free app for iPhone and Android smartphones that integrates all of the public transport information within the state into a single portal.
1 December 2011 | News
Indian State to expand flagship e-governance programme
The State of Kerala, which launched its flagship e-governance programme, the e-District project, will be extending it to cover all the 14 districts within the state, said Shri Kunhalikutty, Minister for Industries & IT, Kerala.
10 November 2011 | News
Wellington – the creative digital city
Wellington City Council has released a Digital Strategy and Action Plan, which sets an ambitious target – to achieve global recognition as a “creative digital city”.
18 July 2011 | News
Philippines rolls-out e-scorecard for local gov’t
The government departments of the Philippines have teamed up to implement the latest version of e-scorecard project that is used to determine the level of performance and development of local government units in the country.
11 July 2011 | News
Western Australia Terminates Shared Corporate Services
The Office of Shared Services programme that began operations six years ago to consolidate and standardise services for the public sector is to be dismantled, as it has cost taxpayers US$474 milllion but only managed to include 20 per cent of government employees in its services by 2011.
21 June 2011 | Feature
World Economic Forum proposes new measurements for e-gov
Earlier this month, the World Economic Forum released a report called The Future of Government which identified shortcomings with the current methods of assessing e-government achievement by countries. The emphasis should shift from the “supply side” measures to ones that more accurately reflect the citizen experience. None of the current surveys use criteria that measure citizen satisfaction, and the report highlights three tools that are widely used to measure satisfaction – web analytics, customer views and customer experience replication.
29 November 2010 | News
Indonesia plots roadmap for connected govt
The Indonesian government is devising a roadmap to better connect its ministries and departments.
22 November 2010 | News
Smart transport system for Manila?
Metro Manila is working on a proposal for an intelligent transport system that it hopes will help end the Philippine capital’s “traffic nightmare” by enabling drivers to receive information on accidents, road works, and alternative routes.
16 November 2010 | News
Social media framework for Asian govts?
Could Facebook or Twitter be used as a public service delivery channel? With the help of a social media policy framework for Asian governments, this could soon be a reality.
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Better learning with web 2.0 and virtual worlds
In a visit to Ngee Ann Secondary School yesterday (22 July), FutureGov found students deeply ...
Students take a green stance with social media
Ngee Ann Secondary School’s students are on a bid to “change the world” with ...
Will Facebook profiles replace govt web sites?
It’s all the rage for ministries and agencies to have a Facebook pages these ...