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Counter citizens’ dissatisfaction with government digital services

Find out how to improve citizens’ experience while lowering costs.

Government Analytics

Why we use open source - Australia’s Immigration agency explains

The Australian Department of Immigration and Border Protection uses a ...

Digital Inclusion

Digital Inclusion shortlist announced for 2014 FutureGov Awards

The shortlisted government agencies for the Digital Inclusion category of ...

28 August 2014 | News

Singapore agencies to appoint Chief Information Security Officers

Government agencies in Singapore will appoint Chief Information Security Officers to counter the increasing threat of cyber attack, Communications Minister Yaacob Ibrahim has announced.

28 August 2014 | News

Singapore IDA hosts open data visualisation competition with US$12,397 of prizes

Singapore’s Infocomm Development Authority is hosting a competition for citizens to use open government datasets to create visualisations, and potentially win a cash prize.

28 August 2014 | News

Australian Government plans to continuously refresh panel of cloud suppliers

The Australian Government has proposed setting up a panel of suppliers in December which will be continuously refreshed so that new products and vendors can be added.

28 August 2014 | Interview

Can Geodesign connect long term planning to short term electoral cycles?

Governments are obsessed with their own mortality, and view the world through the prism of how long they have in office. This ranges from six years in the Philippines, five years in most countries, down to as little as three years in Australia. How do governments tackle long term challenges, when all they can hear is the steady tick-tock countdown to the next election?

27 August 2014 | News

New Taipei uses sentiment analysis to monitor, upgrade its services

Inconsistent service levels and frustrated citizens forced the municipal authorities of New Taipei City to act - by creating a sentiment analysis tool that enables them to respond to the complaints of citizens.

27 August 2014 | News

What is an ‘ops centre’? FutureGov explains

Singapore’s Prime Minister, Lee Hsien Loong, recently announced plans for the city to build an “ops centre” in his National Day Rally speech, following the example of Rio De Janeiro in Brazil. But what does an ops centre do - and are there any in the region?

27 August 2014 | News

Chennai, India, launches face recognition software for CCTV

Chennai, the fourth largest city in India, has launched a new software that recognises images of people on CCTV cameras and tracks their movements.

26 August 2014 | News

Thailand cuts computing costs by 30% over two years

Thailand’s government cloud has saved more than 30% of costs for hosting e-government services and internal government systems, Sak Segkhoonthod, President and CEO, told FutureGov.

26 August 2014 | News

Red Hat launches Asia Pacific Forum to answer open source questions

Open source solutions provider, Red Hat, will be hosting its annual Asia Pacific forums over the next two months to address pain-points and share strategies with public sector agencies and businesses interested in open source.

26 August 2014 | News

Connected Government shortlist announced for 2014 FutureGov Awards

Agencies from Indonesia, Thailand, Australia and Singapore have been shortlisted in the Connected Government category for 2014 FutureGov Awards.

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