RESOURCE CENTRE

Tax and Revenue Management: A government’s lifeblood

IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.

Unlocking Public Value

A recent SAP study confirmed that those organisations which adopt best practices in the areas of scope and adoption, process standardisation, technology and customer governance, do perform better, and do so as their best practice maturity increases.

Governments and Socialising

The advent of social media has seen governments hopping onto the bandwagon in a bid to further engage citizens.

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Citizen Engagement

World Economic Forum proposes new measurements for e-gov

Earlier this month, the World Economic Forum released a report called The Future of Government which identified shortcomings with the current methods of assessing e-government achievement by countries. The emphasis should shift from the “supply side” measures to ones that more accurately reflect the citizen experience. None of the current surveys use criteria that measure citizen satisfaction, and the report highlights three tools that are widely used to measure satisfaction – web analytics, customer views and customer experience replication.

Government GIS

Japan governments rolls-out 'eco map'

The purpose of the Global Map is to accurately describe ...

E-Government

The perils of vanity publishing

Anyone can put up a web site these days, which ...

17 March 2011 | Feature

Top ten lessons from FutureCampus Forum Malaysia

FutureCampus Forum took on a new Interactive Discussion Table format in Kuala Lumpur. More than 120 Malaysian education thought leaders from ministries, schools and universities rotated over ten tables, each discussing one of the key challenges facing educators today.

Here, Discussion Leaders highlight the most interesting issues raised at each table:

30 July 2010 | Feature

The Philippines’ e-election miracle

The critics said the whole thing was a disaster waiting to happen. And they were very nearly right. But once the dust had settled on May 11th 2010, observers were hailing the Philippines’ first e-election as a ‘miracle’.

12 July 2010 | Feature

Should policy be debated in social media?

Venezuelan President Hugo Chavez recently appointed 200 people to read through the 50,000 messages he has received from his 250,000 followers since he opened a Twitter account. His critics complain that the rambunctious President should spend less time tweeting and more time trying to solve the country’s problems. But are the two …

30 June 2010 | Feature

Easy ways for govts to go green

As we enter the coming decade there seems to be a nagging question, a question that is frequently answered without any concrete proof. The question is simple yet profound in its implications for global citizens: ‘Is IT part of the problem or part of the solution to Climate Change? In his own words, Mike Mudd, the chief representative of the Open Computing Alliance (OCA) for Asia Pacific, argues why it is the latter.

21 June 2010 | Feature

Learning beyond the classroom

The majority of learning takes place outside the classroom. How can educators take advantage of this reality through anywhere, anytime learning solutions, such as iPads, smart phones, eReaders and laptops? Kelly Ng investigates.

7 June 2010 | Feature

How China's govt portal serves 400m

China’s central government portal, gov.cn, is billed as the country’s most authoritative citizen-facing web site. But how does it fare in the eyes of a web design agency and a China citizen?

30 April 2010 | Feature

Making Malaysia's Schools Smarter

Malaysia launched the national Smart School programme more than a decade ago. Has the initiative produced ‘smarter’ students? Kelly Ng speaks to the Ministry of Education and the Multimedia Development Corporation to reveal their progress in modernising Malaysia’s schools.

27 April 2010 | Feature

Can mobiles close the digital divide?

Everyone in the world above the age of five is expected to own a mobile phone within the next decade. So how can and will governments in Asia use these ubiquitous devices to deliver services to its poorest citizens?

27 April 2010 | Feature

Securing the East Asia Games

Despite some niggling scepticism from the media, Hong Kong successfully staged the East Asian Games in December 2009. Wong Yuen-lee, the Games’ Director of Operations, reveals how communications, training and 60 contingency plans helped all go according to plan.

18 March 2010 | Feature

Unlocking efficiency at Changi Prison

The doors of Singapore’s maximum security correctional facility were unlocked for Robin Hicks and Kelly Ng to find out how technology has made one of Asia’s most high-tech jails more secure and efficient.

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