Boosting citizen engagement and participation through innovative use of new technologies

Digital technologies are driving a radical reshaping of government and its interactions with citizens.
In May, the Australian Government released their response to the findings of the nationwide Gov2.0 Taskforce, declaring a new era of Open Government.

The demand for transparency and accountability in the government sector has never been greater and newly empowered citizens are clamouring to be heard. As the Department of Finance and Deregulation takes the lead, it will be interesting to see how Gov 2.0 initiatives translate to local government departments which are at the sharp end of citizen service delivery.

The Forum will also cover how to encourage public servants to communicate online and the need for social media guidelines, which several agencies are already publishing.

Get to grips with the principles of participation, collaboration, transparency and efficiency. Learn from a range of exciting international case studies by exploring the pros and cons of using:

• Twitter
• Wikis
• Blogs
• Social networking sites
• SMS

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