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Privacy Policy

Privacy Policy

Your privacy matters

This digital publication, its Agencies and Solutions Hubs, our video content, research and reports, and the conferences, exhibitions and training products featured in it, are the products of Alphabet Media, a trade media company focused on meeting the information needs of public sector organisations. Alphabet Media takes the protection of your privacy very seriously.

If you have any questions regarding our Privacy Policy, please email


What we collect, and why we collect it

In the course of our work we collect information from customers, clients and users in order to ensure effective delivery of our products and services. Most of our products require a registration or subscription to activate. Personally identifiable information will never be handed over to a third party without your specific consent.

The information we collect generally corresponds to the information you would supply if presenting a business card in person, combined with your preferences for content. This enables us to identify you as a serving public sector worker or otherwise; send you the newsletters you opt to subscribe to; enable the editorial team to determine the content needs of our community.

Information collected ranges from basic contact details to enable us to send you information on the products you have paid for or expressed interest in, to information on your interests and priorities, which is used to tailor our content to meet your preferences. This information is also used more generally to help us maintain the relevance and quality of our products, and to develop new ones.

We also track the content on our site to see who visits what stories, videos, reports from where - this is to enable us to better understand the interests and needs of our reader community, and the performance of the web site itself. No personally identifiable tracking of users will be provided to third parties.

Any and all personal contact details gathered are never sold on or rented to a third party. This is one of Alphabet Media’s basic operating principles: we are a community of practice, not a data farm.


Downloadable content

This site includes reports, research, infographics, and other downloadable content (DLC) that requires registration to access. Where this DLC has been provided by a commercial partner, it will be indicated. By accessing this content you agree that you may be contacted by that commercial partner to follow up on your interest in their content. You have the right not to download this content, and thereby not be contacted by our commercial partners.



As a content-centric business we have a number of ongoing research projects that seek to benchmark the maturity of public sector organisations’ financial management, enterprise technology and security capabilities. The data for this research is collected in specific surveys which are clearly identified as such. Participation in these surveys is voluntary, and the results of these surveys are made available to survey participants and other organisations. Individual survey responses are not made available to third parties.



We run a number of regional and national awards processes each year. These awards are based on nomination forms received from public sector organisations, which will contain specific information on projects undertaken. As an open awards process, this information will be shared with the FutureGov community through the web site’s Agencies Hub as part of a process of peer review. The information supplied for each nomination will also be shared with the members of the Judging Panel in order to evaluate the merits of each nomination, and draw up a shortlist, and determine winners. Details of the shortlisted and winning agencies will be made publicly available in announcements during the awards process.



As the leading publisher of content relating to government transformation, financial management and security, our journalists interview government, education, healthcare and security officials, as well as industry representatives. During the course of these interviews our journalists will respect and not publish information that is flagged as ‘off the record’.



The names, job titles and organisations of delegates to our conferences and training are made available to the other participants - both through the badges issued at registration, and through an attendance list made available in the meeting area next to the conference/training room.

During the conference/training you will be asked for feedback on speakers, topics and other details relating to the discussions taking place at the event. This data is collected to help our team understand how to improve the experience in future. We also ask general research questions - where you participate you agree that this aggregate research may be shared with the FutureGov community. Personally-identifiable individual research responses are never shared.

Following the close of the event, the names, job titles, organisation, telephone numbers and postal addresses of participants are made available for other participants, to allow for further networking and conversation. Email addresses are not supplied.



All of our data is stored in secure databases with a high standard of physical security and access control. The Alphabet staff with access to your data have signed confidentiality agreements forbidding them to copy, share or make use of this data for non-sanctioned purposes. Connection to this database uses step-up certificates, and individual access sessions are identified and re-verified with each transaction using a unique token created at login.

Using the internet to collect and process personal information necessarily involves the transmission of that information worldwide. As a business we will often need to share your information internally in order to deliver a service - as our staff are based in multiple offices, by using our services and communicating with us you acknowledge and agree to our processing of your personal information in this way.

When users submit credit card details over the internet, we protect it through the use of state of the art encryption, such as the Secure Socket Layer (SSL) protocol and the secure external providerWorldpay.


Links to Other Web Sites

This Alphabet Media web site contains some links to other sites. Please be aware that Alphabet Media is not responsible for the privacy practices of these third party sites. This privacy statement applies solely to the information collected by Alphabet Media. Where you contribute information to be posted on our web sites, this information will be publicly accessible and is not covered by this Privacy Policy.



We like chocolate chip as much as the next company. We also use "cookies" to store and track information about you on an anonymous basis. This information is used for editorial purposes and for other purposes such as measuring certain traffic patterns. For example, cookies may be used to ensure that you do not see the same advert too many times in a single session. Cookies are also used to restrict access to certain areas of the digital publication to bona fide subscribers and to enable you to set up customised alerts that no other subscribers are permitted to see. Cookies are not related to any personally identifiable information and are not used to retrieve information from your computer that was not originally sent in a cookie.

Advertising service vendors that serve advertising banners may also use their own cookies. You may opt-out of the cookies delivered by changing the setting on your browser. Some browsers are set to refuse all cookies, or to restrict the conditions under which they are set. Please be aware that this will disable all cookies delivered to your browser, not just the ones delivered by us.


Unsubscribing, Correcting, Updating or Removing Your Personal Information

If your personal information is incorrect, changes or if you no longer wish to receive information from Alphabet Media, we will endeavour to correct, update or remove your information as swiftly as possible. This can be done by emailing - or mailing us at Alphabet Media Pte Ltd, 03-01 Bestway Building, 12 Prince Edward Road, Singapore 079212.

If you no longer wish to receive newsletters or promotional materials, you may opt-out of receiving these communications by following the unsubscribe method on the promotional piece or returning the item(s) to us with "unsubscribe" marked upon it.


Notification of Changes

Alphabet Media may update this privacy statement in future. When we do, we will also revise the "last updated" date at the top of the privacy statement. We will use information in accordance with the privacy policy under which the information was collected.

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