Where does a government agency start optimising government delivery services? This report explains the process in three comprehensible phases:
• Phase One: Simplify existing infrastructure
• Phase Two: Provide flexibility for service delivery
• Phase Three: Build enhanced digital services with cross channel delivery
Download this report and find out how you can take advantage of analytical tools to assess your organisation’s self-service performance and enhance citizens’ user experience.
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Winning citizen trust for Government ICT initiatives
Critical technologies being prioritised by campus administrators
Monthly country reports that provide strategic insights to each country’s public sector modernisation initiatives.
Uptake of records management in healthcare
The future of Asian education
Drivers and inhibitors to new IT projects in India
The explosion of government information