Sunday, 5 February 2012
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IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.
A recent SAP study confirmed that those organisations which adopt best practices in the areas of scope and adoption, process standardisation, technology and customer governance, do perform better, and do so as their best practice maturity increases.
The advent of social media has seen governments hopping onto the bandwagon in a bid to further engage citizens.
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The study explored a number of areas linked to potential IT initiatives, especially in the areas of IT infrastructure, measures to benchmark operational efficiency and boosting efficiency of current IT systems.
The research paper saw the responses of 100 Indian Public Sector IT executives, from senior and middle management backgrounds, senior-level positions, and professional staff such as accountants, consultants, network administrators, project officers, program analysts and researchers.
Winning citizen trust for Government ICT initiatives
Critical technologies being prioritised by campus administrators
Uptake of records management in healthcare
The future of Asian education
Drivers and inhibitors to new IT projects in India
The explosion of government information
Knowledge management in Asia’s public sector
Efficiency and effectiveness within the public sector