Government organisations that deploy intelligent self-service realise that serving citizens is not a zero sum game where cost savings means poor service and delivering a desirable experience requires a big budget. Instead, intelligent self-service enables an integrated approach to self-, assisted and proactive service, which can create an excellent citizen experience that dynamically anticipates and delivers on citizen needs.
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Winning citizen trust for Government ICT initiatives
Critical technologies being prioritised by campus administrators
Monthly country reports that provide strategic insights to each country’s public sector modernisation initiatives.
Uptake of records management in healthcare
The future of Asian education
Drivers and inhibitors to new IT projects in India
The explosion of government information