The challenges of delivering Citizen-Centric Services

RESOURCE CENTRE

Tax and Revenue Management: A government’s lifeblood

IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.

Unlocking Public Value

A recent SAP study confirmed that those organisations which adopt best practices in the areas of scope and adoption, process standardisation, technology and customer governance, do perform better, and do so as their best practice maturity increases.

Governments and Socialising

The advent of social media has seen governments hopping onto the bandwagon in a bid to further engage citizens.

Government

In this study, 54 Hong Kong and 56 Singaporean civil-service IT managers were surveyed regarding the volume of requests for information, the extent to which their agencies shared information with others, the use of workflow-automation software, the features that their governmental organisations and agencies relied on, and the future direction of information sharing and interconnectivity in relation to serving the public.

This paper highlights the differences and similarities between Hong Kong and Singaporean efforts to share data, streamline application processes and improve citizen service delivery.

Read the summary
Download the full report via TIBCO's website