Government

The challenges of delivering Citizen-Centric Services

In this study, 54 Hong Kong and 56 Singaporean civil-service IT managers were surveyed regarding the volume of requests for information, the extent to which their agencies shared information with others, the use of workflow-automation software, the features that their governmental organisations and agencies relied on, and the future direction of information sharing and interconnectivity in relation to serving the public.

This paper highlights the differences and similarities between Hong Kong and Singaporean efforts to share data, streamline application processes and improve citizen service delivery.