Measuring up

RESOURCE CENTRE

Tax and Revenue Management: A government’s lifeblood

IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.

Unlocking Public Value

A recent SAP study confirmed that those organisations which adopt best practices in the areas of scope and adoption, process standardisation, technology and customer governance, do perform better, and do so as their best practice maturity increases.

Governments and Socialising

The advent of social media has seen governments hopping onto the bandwagon in a bid to further engage citizens.

Government

This research demonstrates for the first time the impact the economic downturn has had on public sector IT objectives in the region – and reveals that a lack of metrics and accountability remains an impediment to successful project delivery.

The research paper, surveyed the attitudes and experience of 115 public sector administrators in Singapore, Malaysia and Thailand – specifically quantifying the relative importance of cost-effectiveness when set against other competing priorities.

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