Sunday, 12 February 2012
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IT has provided the opportunities for governments to remodel the entire process of tax collection over the last decade. It is, however, a continuously evolving process and governments the world over need to constantly upgrade their tax systems to optimise their revenue workflows.
A recent SAP study confirmed that those organisations which adopt best practices in the areas of scope and adoption, process standardisation, technology and customer governance, do perform better, and do so as their best practice maturity increases.
The advent of social media has seen governments hopping onto the bandwagon in a bid to further engage citizens.
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WF Yuk, Assistant Director, Hong Kong Efficiency Unit talks about the development of the territory’s government call centre as a single point of contact for citizens to access a wide range of services. With 300 seats in two separate locations, the Hong Kong Government Call Centre consolidates many of the citizen enquiry activities of individual departments. Learn how they do it!
NUS reveals how they have leveraged cloud for computing power and speed.
Casey Coleman at Government Cloud Forum in Singapore
What is the future of higher education in Asia?
How consolidated IT saves lives
Priorities for govt in 2010 and beyond
Malaysia’s first GCIO talks ICT strategy
A European approach to using social media to engage citizens and test …
Asia`s public sector turns to records management
Lessons from the Thai government’s deployment of cloud
Malaysia’s MOE reveals progress of its Smart School programme
Benefits of online learning in government
The humanitarian group on the importance of cooperation and collaboration
Australian state’s Department of Justice lays down new rules for citizen …
The innovations in India’s unique ID number project
How consolidated IT saves lives
Technologies used by police forces, emergency services and government agencies
On 21 October 2011, Singapore Police Force launched an iPhone app that …
With large parts of the Asia Pacific region devoid of Internet access …
Lessons from the Thai government’s deployment of cloud
NUS reveals how they have leveraged cloud for computing power and speed.